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Why does North Korean soldier captured in Ukraine not want to go home?Everyone is eagerly waiting for the next season of these 5 web series, one is waiting for four yearsWhy does Punjabi singer Jasbir Jassi not like YO YO Honey Singh? Told Bollywood as emotionlessChampions Trophy 2025: These 2 did not get a place in the team, Gavaskar and Pathan chose their team for the Champions TrophyIndia summoned Deputy High Commissioner of Bangladesh, Yunus government had called fencing on the border illegalLoss making deal proved to be a game changer for Ram Charan, loss of Rs 100 croreIND vs PAK: Who should open for India in the Champions Trophy, Shoaib Akhtar toldRupee hits its lowest level, falls by 55 paise to 86.59 per dollarWhy Aamir Khan’s son’s debut film Maharaj was not released in theaters instead of OTT, know from director Siddharth P Malhotra.Rupee Vs Dollar: Biggest fall in Indian Rupee in almost two years, fell by 55 paise against the dollar.Urvashi Rautela again did the same hookstep with the 64 year old hero, for which she was trolled earlier, people said – this dance is embarrassing us…American rich are spending a lot of money to save the house from fire, they are spending 1.7 lakhs for 1 hourChampions Trophy 2025: These teams have announced their squads, see the complete list of playersIND vs ENG: ‘Not Brian Lara, Kapil Dev or Ganguly’, Yuvraj Singh called this legend the greatest captain of world cricket, the name created panic among the fans.When Saira Banu sent her husband to meet her ex-girlfriend after marriage, the last meeting of Dilip Kumar and Madhubala was like this’60 percent terrorists are Pakistanis…’, when Army Chief revealed the raw diary of PAKRekhachithram BO Collection Day 4: Gambler police officer set out to solve the missing case, rain of notes at the box officeShoaib Akhtar: Shoaib Akhtar gave a new nickname to Jasprit Bumrah, called him the most dangerous bowler in the world.Why is Bangladesh so irritated by the installation of wire fencing on India’s border? Read the full story behindNewsDeskReport Exclusive: Will PV Sindhu play in 2028 Olympics, gave a big statement about her futureNot Madhuri Dixit or Sridevi, this actress was the female superstar of the 90s, gave 21 superhit films in 2 years, said goodbye to the world at the age of 19Today Big News: Mahakumbh begins with Paush Purnima bath, more than 60 lakh people take dipStock Market Crash: Chaos in the stock market, Sensex fell 700 points, Nifty fell heavily.Stock Market Crash: Chaos in the stock market, Sensex fell 700 points, Nifty fell heavily.That blockbuster film of the 90s which made new actor Shahrukh Khan a superstar, earned 7 times the budget.What is this ‘Santa Ana’ that is lighting the fire of Los Angeles?IND vs ENG: Not Pujara-Gill, Ravichandran Ashwin called this player the best defense playing batsman in world cricket.Orgy of fire in America! 24 killed, more than 12000 houses burnt to ashes; Know where and how much destructionFateh Box Office Collection Day 3: Sonu Sood’s brutal action caught the attention of the audience, earned so much in 3 days in a low budget
Wed. Jan 15th, 2025

New record in customer experience: CSMIA is the first airport in the country to receive the highest honor of ACI Level 5.



New Delhi:
Chhatrapati Shivaji Maharaj International Airport (CSMIA) has achieved a historic achievement by receiving Level 5 accreditation from the Airports Council International (ACI). This is the highest level of ACI’s Airport Customer Experience Recognition Program. CSMIA becomes the first airport in India and third in the world to achieve this prestigious achievement, thereby emerging as a leading name in passenger satisfaction and operational excellence. This recognition motivates CSMIA to provide a world-class experience to passengers and set a new example in operational excellence.

Commenting on the success, Jeet Adani, Director, Adani Airport Holdings Limited (AAHL), said, “It is a matter of pride to see CSMIA join the ranks of the world’s top performing airports. This recognition is a testament to our continued efforts to enhance the experience of our passengers. This is not only a testament to the success of our efforts, but also reinforces CSMIA’s leadership role in taking airport experiences to a new level in the future. committed to Are.”

Chhatrapati Shivaji Maharaj International Airport (CSMIA) has taken several major steps to improve the passenger experience with its customer-centric vision and design thinking practices. Through these efforts, the airport better understood and developed solutions to the needs of passengers, airlines, retail partners, lounge operators and other stakeholders. By regularly analyzing passenger feedback and CSAT scores, CSMIA identified key problem points and potential areas for improvement. Even all the concerned teams including Airlines, CISF, Immigration and Customs were given advanced customer service training, thereby making the journey of passengers seamless and better.

The progress of the airport is not limited to this. Promoting DigiYatra and other digital initiatives, CSMIA has increased the number of e-gates at T2 from 24 to 68, the highest at any airport in India. Moreover, the introduction of Avio App has brought a new revolution in airport operations and management. The app connects all stakeholders at the airport, providing convenient and fast service to passengers. The main objective of all these efforts is to reduce waiting time for passengers, enhance comfort and convenience and make every journey memorable. CSMIA has set new standards for airport experiences with its digital-first and data-driven approach.

Through continuous innovation in infrastructure, technology and services, CSMIA has set new standards of excellence. A highlight of its efforts is the revival of the popular Pawfect program, which features nine comfort dogs stationed at Terminal 2 departures. These angels of happiness bring comfort and smiles to the passengers, giving them a pleasant and memorable experience during the journey.

Stepping into the future, the airport continues to be dedicated to innovating, protecting the environment and providing a memorable travel experience. This ensures that every journey through CSMIA is extraordinary.

(Disclaimer: New Delhi Television is a subsidiary of AMG Media Networks Limited, an Adani Group Company.)


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