GUWAHATI: Patients visiting the Emergency Ward of Gauhati Medical College and Hospital (GMCH) have raised concerns over inadequate facilities, overcrowding, and a lack of proper guidance, alleging that the existing system causes significant inconvenience and distress.
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One patient, who had visited the hospital for injection, claimed that she had to wait for nearly an hour at the Emergency Ward ticket counter amid uncomfortable conditions. According to her, neither the fans nor the air-conditioning units were functioning, making it difficult for patients and attendants to cope with the heat.
She further alleged that there was a lack of proper guidance from hospital staff regarding the procedures. After waiting for her turn and completing the medical consultation, she was instructed to collect the prescribed injection from the Central Pharmacy.
However, she found long queues there as well, with both patients and attendants struggling in the crowded conditions.
The patient said she was later informed by pharmacy staff that a photocopy of the medical indent was required before the medicine could be issued. This forced her to leave the premises in search of a photocopy facility before returning to complete the process. She described the entire procedure as exhausting and “harassment-like,” adding that it took nearly three hours to complete and left her feeling physically weaker.
In another complaint, a patient highlighted the unhygienic condition of the Emergency Ward. He alleged that some of the beds emitted a foul odour, making it difficult for patients to rest while receiving treatment.
“There are many people who cannot afford treatment in private hospitals and depend on government facilities. If patients are treated in such conditions, how can they recover?” he questioned.
The patient also pointed out that many visitors struggle to understand the directions provided by doctors and hospital staff, often leaving them confused about the next steps in the treatment process.
Responding to the allegations, GMCH Superintendent Dr. Devajit Choudhury acknowledged that some air-conditioning units were currently facing technical issues. He said the limited space in the OPD and emergency areas often leads to overcrowding, which further contributes to the heat and discomfort experienced by patients. He also added that after 2-3 months the whole unit will be shifted to the new building.
Addressing concerns regarding the requirement of a photocopy of the indent, Dr. Choudhury explained that the document is collected as proof for records maintained under the National Health Mission (NHM). He added that the hospital administration is exploring the possibility of setting up a photocopy vendor near the Pharmacies to make the process more convenient for patients.
The hospital authorities have assured that efforts will be made to address the concerns and improve patient convenience at the facility.